Orders:
Merchant of Record
This is the standard policy administered based on the profile of the partner relationship in Quipt. It serves as visibility purposes only and does not affect or control activity managed by Quipt. There are two options:
-
Origin - Ownership transfers when item leaves warehouse. Once the product is scanned, responsibility is transferred to the customer/recipient.
-
Destination - Ownership transfers upon delivery. The vendor is responsible for the product until the item is delivered to the recipient. If the product is lost, you will be responsible for the shipping claim and refund/replacement.
If you have negotiated an alignment that differs from the standard policy you may override to reflect the terms of your agreement - default to Destination.
Default Carrier Method
You can set the default shipping carrier for the shipper of record. Quipt will generate the shipping labels for orders.
Recommendations:
- Best Carrier - Ground (If you have multiple shipping carriers synced, Quipt will shop for cheapest option)
- UPS - Ground
- FedEx - Ground
- USPS - Parcel Select
Payment Method Keys
Align with how the channel will submit the payments and invoices. This does not determine when you are going to get paid. Ensure this policy is accurate if you are using the Quipt Accounting Tool
Example Net 5, Net 15, Net 30, Etc.
Shipping Threshold Settings:
Signature Required - Check the box to enable shipping labels with signature required by the recipient upon delivery. Use the text box to determine the minimum order value to apply the requirement.
Insurance Required - Check the box to enable shipping labels with insurance coverage. Use the text box to determine the minimum order value to apply insurance.
Price Variance Allowance
This setting allows a set variation from the price on the items outgoing feed vs. what is booked on the order without the order going into an action required status.
The expiration value allows a user to set how long of a grace period you will accept the variance set. Once this time period passes, the order will flow into an action required status.
- Rank your preferred carriers when using expedited shipping method for premium shipping options. (Seller Fulfilled Prime, Premiere, Etc)
Freight Calculator Settings
- To offer free shipping, See linked KB
Align with the settings you enter into the channel. If you offer free shipping ensure you have that also set up in the channel's portal as well.
Automated Action Required Order Status Processing:
Invalid SKU action:
- None - The order will be HELD until a user completed the required action
- Cancel - Automatically cancels orders that fall in Invalid SKU status. This will finalize this action. You cannot reverse a cancelled order.
Duplicate action:
- None - The order will be HELD until a user completed the required action
- Skip - Automatically clears the action required status and APPROVES the order for fulfilment. If the order is deemed to be a duplicate and has not been shipped the order may still be cancelled by a user manually.
- Cancel - Automatically clears the action required status and CANCELS the order. This is a permanent action and cannot be undone.
Invalid Allocation action:
If you are out of physical stock of the ordered product, Quipt can use the below options to manage:
- None - The order will be HELD until a user completed the required action
- Purchase More - Order from available inventory from other virtual suppliers. Be aware you will need to provide accounting for this later.
- Back Order - Continuously attempts to re-shop the order to physical inventory.
- Short Ship - In regards to a multi-unit order, this function automatically cancels the lines that are out of stock but fulfills the lines that have quantity available.
- Cancel - Cancels orders that are out of stock
- Substitute - Attempts to substitute the entire order when the SKUs on order are out of stock.
- Substitute Line - Attempts to only substitute the lines in a multi-unit order where a SKU is out of stock but there are lines that have quantity available.
Invalid price action:
Note that you do not have control over the pricing value for an order from 3rd party or open marketplaces.
- None - The order will be HELD until a user completed the required action
- Use Channel Price - Use the purchase order price (Recovery) as imported from the channel. Beware if a pricing mistake occurs, selecting this option will automatically push an order to a shippable status. You may sell an order at a loss.
- Use Published Price - Use the price in the outgoing feed. This may not have an effect on the order itself. You cannot tell an Amazon customer that you are filling an order for a higher price than what they paid.
- Cancel - Automatically cancels an order if the price varies outside the allowed variance. This could cause high cancellation rate.
- Use Price Within Variance - Allow a certain variance. If you use the Price Variance Allowance settings, use this option.
- Use Price Given - This is the price the change sent to Quipt.
Invalid address action:
- None - The order will be HELD until a user completed the required action
- Skip - Pushes the order into the shipping and fulfillment section and attempts label generation. This may cause the error to be pushed to the shipping and fulfillment section/warehouse.
- Cancel - Automatically cancels any order with missing address information. This can cause your cancellation rate to go up and affect marketplace metrics.
Invalid carrier method action:
- None - The order will be HELD until a user completed the required action
- Cancel - Automatically cancels any order that has an invalid carrier method expectation. This can cause your cancellation rate to go up and affect marketplace metrics.
- Use Alternate - Uses a different shipping carrier than the expected carrier when generating a label
- Skip - Pushes the order through at the carrier method imported even though it could be invalid. If you are shipping orders outside of Quipt and entering tracking, this setting could have little impact. Quipt recommends not using this.
Custom code action:
Certain channels have custom lines of code different than others. BackMarket is the most popular.
- None - Allows the order to go into an action required status so a user can process individually
- Skip - If the channel you are selling on has any custom code scripts, this will ignore those and push the order through as is.
- Cancel - This setting will cancel any order that goes against any custom scripts. This can cause your cancellation rate to go up and affect marketplace metrics.
Invalid payment action:
None - Allows the order to go into an action required status so a user can process individually
Cancel - This setting will cancel any order where there is a payment issue from the relationship. If you do not have a way to reconcile with a channel, you may consider using this. However, this could cause your cancellation rate to go up and affect marketplace metrics.
Ship Confirmation:
This setting is not available for every channel.
See company settings for a default for all channels. Use this option in Partner Policies to override the default.
- InRoute - Sends tracking information to the channel upon the carrier scan.
- OnAssign - Sends tracking information to the channel when the label is created.
Default:
Requests:
Returns/Service Request Status Configuration
For 3rd party, open marketplaces and standard partners:
This is the standard policy administered based on the profile of the partner relationship in Quipt. It serves as visibility purposes only and does not affect or control activity managed by Quipt You will want to set this to align with channel expectations. If you have negotiated an alignment that differs from the standard policy you may override to reflect the terms of your agreement
Return Product To:
If you have multiple warehouses, select the one you want your returns to come back to?
Originating Warehouse - Comes back to the address it was shipped from
Warehouse Specific Codes
Return Window:
How long can a return be automatically created? (In Days)
If a return gets created outside of this window, it will be flagged as Action Required: Approval Policy Failed.
WhoPays:
Which account will be used for prepaid labels generated with this return reason - If you are Merchant of Record, you will likely be responsible for return shipping charges (if you offer prepaid shipping)
Outbound Carrier Method ID:
Default carrier method for return labels
Restocking Fee?:
Charge a return restocking fee. The % fee is determined by the value entered in the "Restocking Fee" section below.
Refund Shipping?:
Do you want to refund the original shipping charges? Please note - you do not have control of this for any open marketplace or 3rd party channels.
Provide a prepaid label?:
This setting will determine that returns in the given status will auto-generate a shipping label for the service request. For defective, damaged or other, we recommend this setting to be yes.
Auto approve?:
This setting allows you to set a threshold for automated return creation. If you want to manually authorize the creation any returns within policy above a certain value, you may enter here.
This is not automatically processing or closing returns. This is only for the creation of the return.
Restocking Fees
General Restocking Fee's applied to requests. This setting aligns with the request category specific setting above. If you want Restocking fees to apply to only one return status, set accordingly in the above options. Restocking fees need to be supported by the partner for this to be applied.
Service Level Agreement(SLA)
SLA's in Seconds.
SLA Limit for:
Order Shipped - Time in minutes before unshipped order is flagged "Late Shipment Pickup"
Order Validating - Time in minutes before pending order is automatically cancelled
Accessory Shipped - Time (in minutes) that can pass before order falls into action required for this status
Lost Shipment Closed - Time in minutes before unshipped accessory is flagged "Late Shipment Pickup"
Return Closed - Time in minutes before unreceived return is flagged as action required
Expired -Time in minutes before unreceived return is automatically cancelled
Intercept Attempt - Time in minutes before intercept case is flagged as action required
Intercept Closed - Time in minutes before intercept request is automatically cancelled
Lost Shipment Action - Time in minutes before lost shipment case is flagged as action required
Inventory
No - Quipt will send standard refurbished logic for all A and B grade products.
- Yes - Logic is built in to create listings in a specific/gated condition (must align with account/seller permissions). Examples:
Amazon - Renewed
eBay - Certified Refurbished
Accounting
These settings are to align with the channel settings for the accounting module. If you are not using Quipt's accounting module, these settings will not have meaningful input.
Payment Day: What day of the week is payment is expected?
Late Fee: Is there a late fee if a payment is late by a partner? Only effective during a 1st party or virtual inventory relationship.
Compounded:
Credit Limit: A defined limit. Once limited reaching orders will no longer pass the orders pre-processing step.
Payment Options: The expected method of payment.
Taxable States: States in which sales tax is collected
Channel Specific Partner Policies
Amazon
Condition
Condition translation (CR Yes/No)
- If you are renewed approved, select yes and "Certified Refurbished" Quipt conditioned products will be exported as Renewed
Whitelisted to build unique Renewed listings
- If you are not whitelisted to create Renewed listings, you will need to match to Amazon's catalog using ASIN/UPC.
- Relinking Process
Supported Categories
- Not self-service yet. Reach out to your CSM for assistance.
Supported Brands
- Not self-service yet. Reach out to your CSM for assistance. \
Disclaimer on dynamic filters
Seller Fulfilled Prime
Default Carrier Method
- Select the default carrier method that will be responsible for your SFP orders
Prime Enabled
- Added expedited shipping carrier method to your SRP or lowering recovery based on your pricing configuration settings.
- Sync this setting to your Amazon Permissions
Prime enables best rate selection
- Using "Best-Carrier" options allows Quipt to ship the best shipping rate for your price shipment orders.
Carrier Rank
- Priority ranking on each carrier you ship with.
FBA
Follow this KB article: Configuring Amazon FBA
Free Shipping
Ground Included = Yes/No
Shipping template in Seller Central
Tax
BackMarket
Condition
Certified Refurbished
- If yes, than CR will be built as "Excellent"
- If no, than CR will be built as "Good"
New as Mint ?
- BackMarket only sells refurbished electronics. You can sell your "New" Quipt conditioned products as "Mint" condition on BackMarket by selecting yes on this setting
- If no, than New will be built as "Excellent"
Warranty
12 Month Warranty
This is in the T&C of connecting to BackMarket. If you select no, you will run into account health issues down the line.
Tracking
Ship Confirmation (On Assign/In Route)
Expedited Shipping
BackMarket's expedited shipping requirements
Company Settings
Premium Shipping Options need to be available
Carrier Ranking
Best Rate Shopping
Tax
eBay
Payments
Payment Method - Select the payment method you intend on using for eBay
Payment Policies
- Create your payment policy terms with eBay. Enter the Policy # in the URL into Quipt
Default Payment Policy
- If you have multiple payment policies set up in your eBay store, you can select your default policy here.
Condition
CR and SR Approval
Defining Brands & Category specific permissions
Certified Refurbished = Yes/No
- If Yes, Quipt will default to your Seller Refurbished/Certified Refurbished permissions
- If no, Quipt will create listings as "Used"
Certified Refurbished Categories
Seller Refurbished Categories
- These two are Quipt coded categories that need to be entered. Please contact your CSM for this entry.
Inventory
Max quantity exposed per listing
Fulfilment
Warehouse source (Location Code)
- Creating shipping policies in eBay that align with your warehouse ship times.
Default Shipping Policy
- If you have multiply shipping policies select your default here
Returns
- Creating Return Policies in eBay Seller Portal
Default Return Policy
- If you created multiply return policies, select your default here.
Newegg Marketplace
Fulfilment
Default Carrier Method
Premier Enabled?
- Added expedited shipping carrier method to your SRP or lowering recovery based on your settings.
Settings
Seller ID
- Enter your seller ID into the Partner Settings to sync properly
Commissions
Confirm Alignment w/ Seller Agreement
Newegg commissions are not standard from seller to seller. Your unique seller agreement will show your commissions. Use this link to properly align:
Company Settings > Advanced
Premium Shipping
Enabled
Best Rate
Carrier Ranking (on here twice)
Tax
Shopify
Fraud
Plug-In?
Tag?
Risk Rating Allowed (1-10):
Shopify assigns a risk factor of every order. The number reflects the amount of flags are triggered by Shopify's system. Quipt takes this number to account and can automatically flag orders with a risk rating outside the allowed threshold you set here.
Fulfilment
Ship Confirmation (On Assign/In-Route)
Feeds
Listing merge action/ Create new:
Selecting "Merge" will have quipt take over the price and availability (qty and pricing) for a listing that already exists that is for the same SKU (must be an exact match)
Selecting "Create New" will have Quipt generate a new listing on your store using Quipt's attribution and descriptions.
Setting
Seller ID - enter your shopify Seller ID
Tax?
Walmart
Condition
Certified Refurbished
- If Yes, Quipt will post CR as 'Certified Refurbished"
- Must mark "Yes" for Restored Support
- If no, Quipt will post CR SKUs as "Refurbished"
Restored Support
- If Yes, Quipt will publish product as Restored (Not currently supported)
- To link to a restored listing follow this link.
Fulfilment
Fulfilment Center (?)
Shipping Template (?)
Wish
Fulfilment
Here is link to Wish's documentation:
https://merchantfaq.wish.com/hc/en-us/articles/231264967-Leverage-Wish-Express-for-your-fast-shipping-products
Warehouse Mapping
- Adding the code in the URL for your Wish Express
Feeds
Price Model
- Choose between Quipt sending recovery and SRP. (Recommendations)
Commission
Confirm Alignment w/ Seller Rating
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