INDEX
Completing Cancellation Request
Partially Cancelled Multi-Unit Orders
Navigation to the Orders Tab
To cancel an order, you first need to go to the orders tab on the left-hand side of Quipt.
Once in the Orders page, you will either want to use the search box to look up the exact order number or use the Filters to narrow down the order you are looking for.
Cancelling An Order
Locate the order in Overview.
From this screen you can determine whether a label has been created for this order or not.
If not, the option to 'Cancel Items' is available and confirmation will ask you again if you wish to cancel the order. Once you confirm, the order will be cancelled.
However, if a shipping label has been generated or a tracking number has been assigned, determine if the order has already been processed for pickup and if a cancellation is possible. If a cancellation is possible, you will need to cancel the order from the warehouse section under Shipping And Fulfillment section.
The order will then go into a "Cancelled By Warehouse" action required status and you can complete the cancellation by using the steps above in Overview.
NOTE: Depending on the status the order was in when you went to cancel it, cancelling the order in Overview may send a "cancellation requested" action required status to the vendor/warehouse. If that is the case, allow the warehouse to confirm the request before the cancellation is completed. If the order was already dropped for shipment, then the order will need to be canceled from both the vendor and the warehouse before it is finalized. If it was not yet dropped for shipment, then you only need to cancel the order from the overview.
Completing Cancellation Request
The channel can request a cancellation from their side of the transaction.
You, as the vendor can accept or reject the request.
Open the order and select the "Compete Cancellation" button.
Use the dropdown menu to accept or reject the cancellation request.
Accepted - the order will be cancelled.
Rejected - the order will remain live.
Please note the QTY (below status) will determine whether the full order or partial order is requested to be cancelled.
Partially Cancelled Multi-Unit Orders
If you must partially cancel a multi-unit order you will need to look at the current status of the order to determine the path.
If the order is in awaiting pickup and shipping labels have already been assigned, you must rollback the labels so the order goes into awaiting shipment.
From Awaiting Shipment you can use the "Cancel Items" button to take you to the following view:
The cancellation Qty box is where a user can type the number of units that will be removed from the total order. In this case, if a user were to write 1 unit in this box and select "Submit Cancellation", the remaining qty for the order would be 163 units.
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