HUBX Feed Rejection Resolutions

Index of Errors:

1. Unsupported Export Category
2. Manufacturer Name does not exist
3. Troubleshooting Tips

Error Message Description	Reason for Error	Resolution
"Unsupported export category. Build within retailer's portal manually."	This error occurs when you are trying to publish an item to a category that is not currently supported by Quipt.	Please email [e-mail] to get an estimate on the time it will take to get your desired category supported. Typical turnaround is 1-2 weeks. Please include file with list of items you're trying to get added
"This Manufacturer Name does not exist in our system."	This error occurs when you are trying to publish an item but the Manufacturer name listed in Quipt either does not exist, or does not match what is listed, in HUBX	If you wanted to publish this particular item, you would need to reach out to your HUBX contact and request them to add the missing Manufacturer name.  If/when HUBX adds the missing Manufacturer name, find the item in Quipt and change both the 'Content' and 'Price & Availability' statuses' to 'Pending Export' in order to re-send the data to HUBX. In some instances HUBX may already have the Manufacturer name listed in their system, but it doesn't match what is listed in Quipt. In this case send to [e-mail] so we can map it using our internal guide

Troubleshooting Tips

Generally speaking, you may see rejections that are not in the above table. When you do, there are a few good steps to take:

1. Find your item in Quipt. Then, below both the feed settings and related feeds, you will see 'History'. The history section will give you all sorts of useful insight into what could be going on with your item and how you might fix it, if the rejection message isn't helpful enough.
   • Start looking for the most recent 'Rejection' message- usually there will be a note, near that rejection, that is going to give you insight into why the item is not getting published.

1. If you see keywords in the notes that contain product ID, item ID or DATA ERR, look at the UPC or other product identifiers.
   • Typical UPC's are 12 digits in length, so if you used a pre-existing UPC when building your item initially, it may not be the correct length. If you used the 'Assign a UPC' button in Quipt while creating your item, then the UPC should be the correct length. When the UPC is an incorrect length, the channel will auto reject it, no matter how many times you re-toggle the feed.
2. If you see keywords in the notes like XML validation failed, then that almost always points to an issue with the way Quipt sends data. Create a request to make Quipt aware of the SKU and issue that you are dealing with.