Index of Errors:
- Unsupported export category
- Item Expired
- Invalid Item Id
- Image Link
- Product ID is already modified
- Restricted GTIN
Error Message Description |
Reason for Error |
Resolution |
|---|---|---|
"Content: Unsupported export category. Build within retailer's portal manually." |
This error occurs when you are trying to publish an item to a category that is not currently supported on Quipt. |
|
"Content: Item Expired. Change content status to 'Pending Export' to rebuild." |
This error occurs because the item has expired on the Google Shopping Marketplace. | 1. To resolve this rejection, simply change the Content Status of the item to 'Pending Export' for the Google Shopping channel. |
Error 400: [item id] Invalid item id: Error. |
This error occurs because the item ID provided was invalid. | To resolve, contact content@getquipt.com with the item SKU, the channel it is being rejected on, and the rejection message. |
Disapproved by Google. Item level issue. Attribute Name: image link; Code: image_link_broken Servability: disapproved Description: Invalid image [image link] Detail: Ensure the image is accessible and uses an accepted image format (JPEG, PNG, GIF)Attribute Name: link; Code: item_missing_required_attribute Servability: disapproved Description: Missing value [link] Detail: Add this attribute to your product dataAttribute Name: gtin; Code: restricted_gtin Servability: unaffected Description: Unsupported value (restricted) [gtin] Detail: Use a GTIN that's not in the restricted range (prefixes: 02, 04, or 2)Attribute Name: link; Code: url_does_not_match_homepage Servability: unaffected Description: Mismatched domains [link] Detail: Use the same domain for product landing page URLs as in your Merchant Center website setting |
This error occurs because the Google Merchant portal is having trouble getting a valid image link. | To resolve, contact content@getquipt.com with the item SKU, the channel it is being rejected on, and the rejection message. |
Error 409: [productId] Product ID is already modified by another entry in the same request for merchant and store code online. |
This error occurs when there are multiple requests sent to modify the products' information at a given time. | To resolve, contact content@getquipt.com with the item SKU, the channel it is being rejected on, and the rejection message. |
Attribute Name: gtin; Code: restricted_gtin Servability: unaffected Description: Unsupported value (restricted) [gtin] Detail: Use a GTIN that's not in the restricted range (prefixes: 02, 04, or 2) Documentation: https://support.google.com/merchants/answer/6286293 Resolution: merchant_action Item level issue. |
This error occurs when you use a restricted unique identifier (GTIN), which is a 12-digit code to identify your item. The number you use cannot begin with 2, 02, or 04. For more information, see this Google Merchant Center Article |
To resolve, you just need to change the UPC in Quipt so that it does not begin with the invalid numbers. To do so,
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