Most Common Feed Rejections & Their Fixes

There are a multitude of different reasons for rejection, in both the ‘Content’ and ‘Price & Availability’ areas. Each channel has different rejections, and each rejection has a different way of being resolved. Below is a list some of the common rejections you may encounter. This is not an exhaustive list, but includes some of the most commonly encountered errors and their resolutions.

For more information on specific channels, see any one of the channel specific feed rejection guides located here.

If the error still persists after following the steps below, contact [e-mail] for more support.

Channel Rejection Appears On	Content or Price & Availability Error	Error Message Description	Reason for Error	Resolution
ALL CHANNELS	Content	“Content: Unsupported export category. Build within retailer's portal manually.“	This error occurs when you try to publish an item to a channel that is not currently supported by Quipt.	If we wanted to publish the item as soon as possible, we can always manually build the item in the channels portal. For a long-term resolution, reach out to your contact at Quipt to get an estimate on the time it will take to get your desired category supported. Re-toggle feed.
ALL CHANNELS	Content	“Content: A value is required for the "Processor Brand" field.”	This error occurs because of a bad mapping. Required attribute names are either missing from the mapping, or were spelled incorrectly.	To resolve, include the attribute correctly in the mapping. Re-toggle feed.
AMAZON	Content	“Content: There is a restriction in effect at the item level (because of Item-Level gatings on an offer”	This error occurs because of brand gatings on Amazon. We are unable to sell products with this brand.	The only way to resolve this error is to get approved to sell this brand on Amazon.
NEWEGG	Content	“Content: Error(s). Item not created. Manufacturer - Cannot create item by restricted manufacturer - [BRAND] is restricted by Newegg.com”	This error occurs because of a brand gating on Newegg, We are unable to sell items with this brand.	The only way to resolve this error is to get approved to sell this brand on Newegg.
NEWEGG MARKETPLACE/ NEWEGG BUSINESS	Content	“Content: MSRP cannot be lower than SRP”	This error is caused because the MSRP of the item is lower than the SRP. The MSRP cannot be lower than the SRP.	Go into the inventory tab and search the product you need to edit the MSRP for. Click ‘Edit Product’. Scroll to the bottom of the ‘Product Details’ tab, and edit the MSRP so it is greater than the SRP. Save changes. Re-toggle feed.
NEWEGG MARKETPLACE/ NEWEGG BUSINESS	Content	“Content: Item not created. Duplicate Request with the same Action Create Item.”	This error occurs because you are toggling Newegg Business and Newegg Marketplace at the same time or too close to each other.	Toggling one feed. Wait a few hours  to toggle the second feed.
OVERSTOCK MARKETPLACE	Content	“Content: Error: Variation long description cannot contain Like new. Reason: Unable to list an item as like new onsite”	This error occurs because the condition of the item has been included in the irem description. Overstock does not allow for the words “like new” to be in the item description.	Take the condition out of the item description. Save changes. Re-toggle feed.
RAKUTEN	Content	“Content: Invalid Category - Products can no longer exist in category 6156.“	This error is caused because we are mapping items to categories that Rakuten is no longer using.	Update the catalog mapping to reflect the changed category id’s. Save changes. Re-toggle feed.
WISH	Content	“Content: Code:1000 Message:shipping_cost exceeds maximum value of 1000”	This error is typically a timing/caching issue. Shipping information is hard coded into the system, so this isn’t a mapping issue.	Re-toggle feed.
WALMART	Content	“Content: Ingestion status: SYSTEM_PROBLEM - There item cannot be published. Usually an error of this type must be resolved with the assistance of Marketplace Support. Reason for the status change: Business - Brand Management”	This error is caused because of a selling restriction on Walmart.com.	The only way to resolve this error is to wait until Walmart removes the restriction on this item.
WALMART	Content	“Content: Ingestion status: UNPUBLISHED - The item has been made unavailable on Walmart.com because of back-end rules, such as being without inventory for too long or problems with imagery. Reason for the status change: Reasonable Price Not Satisfied”	This error is caused because Walmart’s algorithms have determined that your item is not priced competitively enough, usually meaning the price is too high. Walmart has special algorithms it used to determine what a ‘reasonable’ price is, so it’s a bit of a guessing game to find a price that will allow you to get your item published. *See note at bottom of page.*	The price needs to be lowered  in Quipt to be more competitive with average prices for that item. Save changes. Re-toggle feed.
WALMART	Content	“Content: SYSTEM_ERROR ERR_INT_DATA_0101123 It looks like there was a glitch on our end. Please try again. If the problem persists, contact Walmart Partner Support.”	This error is caused by a glitch in the Walmart system. Typically re-toggling the feed clears it out and resolves the error.	Re-toggle feed.
WALMART	Content	“Content: DATA_ERROR ERR_PDI_0003 Input XML validation failed. Expected attribute not found which is followed by: 'compatibleDevice'. Missing expected attribute name:compatibleDevices”	This error is caused by a mapping mistake. A required attribute is either missing or incorrectly formatted or spelled.	Take a look at the Quipt Walmart Taxonomy Primer to make sure you are nesting things properly- many times, you’ll find that your error is caused because you either nested incorrectly (misspelled something, forgot a letter, etc.) or out of order. Then go over your mapping to make sure everything checks out correctly. Save changes. Re-toggle feed.
WALMART	Content	“Content: SYSTEM_ERROR ERR_PDI_0047 ID Type=UPC, ID Value=8837950031868, invalid product ID length: 13”	This error is caused by an invalid UPC. The length value shows you that the length of the UPC you’ve inputted is 13 numbers, but a valid UPC has only 12 numbers.	Go into the inventory page. Search the SKU of the item you need to fix. Click ‘Edit Product’. Click ‘Edit Offer Details’. Reassign a new UPC by clearing out the current UPC and hitting ‘Assign a UPC’. Save changes. Re-toggle feed.

Most important is that after you think you have fixed the error that you’re working on, you want to re-toggle (turn off, and then back on again) your feed so that you can get a feedback loop and see whether you’ve fixed the source of the error or not. If you work through rejections channel to channel, then go to partner settings and click the channel you’ve just finished working on. Go to the advanced settings and ‘toggle unpublished’ to re-toggle all the rejections in that channel at once, so you don’t have to do them one at a time.