Walmart Feed Rejection Resolutions

Index of Errors:

1. Unsupported Export Category

2. Business - Brand Management

3. Reasonable Price Not Satisfied

4. Walmart Glitch

5. Input XML Validation Failed

6. Invalid Product ID

7. Invalid Item ID

8. No item found

9. IMS Setup Processing

10. IP - Enhanced Vetting or Compliance - Pre-Owned Policy

11. Another product ID in the same seller/org contains the SKU

Error Message Description	Reason for Error	Resolution
"Content: Unsupported export category. Build within retailer's portal manually."	This error occurs when you are trying to publish an item to a category that is not currently supported by Quipt.	If you wanted to publish as soon as possible, the item can be built out manually in the marketplace's portal. For a long-term resolution, please email [e-mail] to get an estimate on the time it'll take to get your desired category supported.
“Content: Ingestion status: SYSTEM_PROBLEM - There item cannot be published. Usually an error of this type must be resolved with the assistance of Marketplace Support. Reason for the status change: Business - Brand Management”	This error occurs when you are trying to publish an item to a category and the brand is restricted by Walmart Marketplace.	If you wanted to publish this particular item, you would need to reach out to Walmart Seller Support to get approval to sell items with this brand. The "Brand Management" reason is present because Walmart has decided to place the brand on its restricted list. Open a case with Walmart by going to your Walmart Seller Support Portal and navigating to the Support tab. From there, Items/Inventory > My item is unpublished > scroll to the bottom and fill out the required information. In the description, make sure to include the brand(s) you want to be approved to sell. The Reference Code will be BIZ. Open your case with Walmart and wait for a reply. If/when Walmart approves your account to sell those items, find the item in Quipt and change both the 'Content' and 'Price & Availability' statuses' to 'Pending Export' in order to re-send the data to Walmart.
“Content: Ingestion status: UNPUBLISHED - The item has been made unavailable on Walmart.com because of back-end rules, such as being without inventory for too long or problems with imagery. Reason for the status change: Reasonable Price Not Satisfied”	This error occurs because the price you have set your item to sell as is considered to be too high, based on the algorithms Walmart uses to calculate a reasonable price.	The only way to resolve this error is to lower your item's price until it goes through and gets published. There is no public access to the algorithms used by Walmart to determine reasonable price, so you wont know what the price threshold is until you're under it.
"Content: SYSTEM_ERROR ERR_INT_DATA_0101123 It looks like there was a glitch on our end. Please try again. If the problem persists, contact Walmart Partner Support."	This error is caused by a glitch in the Walmart Marketplace.	To fix this error, try re-toggling the feed (change both Content and Price & Availability sections to 'Pending Export') to refresh the feed. If the problem persists, contact the Walmart Partner Support.
"Content: DATA_ERROR ERR_PDI_0003 Input XML validation failed. Expected attribute not found which is followed by: 'compatibleDevice'. Missing expected attribute name:compatibleDevices"	This error occurs because there is an attribute-related issue; an attribute could be misspelled, missing, etc.	Please email [e-mail] with the rejection, affected channel, and affected SKU so that we can get the item published for you as quickly as possible.
“Content: SYSTEM_ERROR ERR_PDI_0047 ID Type=UPC, ID Value=8837950031868, invalid product ID length: 13”	This error is causes because the UPC that has been assigned or used is invalid.	Go into the inventory page. Search the SKU of the item you need to fix. Click ‘Edit Product’. Click ‘Edit Offer Details’. Reassign a new UPC by clearing out the current UPC and hitting ‘Assign a UPC’. Save changes. Change both the Content and Price and Availability values to 'Pending Export' to re-toggle the feed.
"Content: DATA_ERROR ERR_EXT_DATA_0101117 Please enter a valid Item ID."	This error is caused because the UPC (or other product identifier ie. UPC, ISBN, etc) is invalid.	Go into the inventory page. Search the SKU of the item you need to fix. Click ‘Edit Product’. Click ‘Edit Offer Details’. Reassign a new UPC by clearing out the current UPC and hitting ‘Assign a UPC’. Save changes. Change both the Content and Price and Availability values to 'Pending Export' to re-toggle the feed.
"Content: DATA_ERROR PIVI_021 Inventory No item found with the given SKU."	This error is caused because the item does not exist in Walmarts portal. Typically, this means there may be a content issue which needs to be addressed.	Please email [e-mail] with the rejection, affected channel, and affected SKU so that we can get the item published for you as quickly as possible.
"Content: Ingestion status: UNPUBLISHED - The item has been made unavailable on Walmart.com because of back-end rules, such as being without inventory for too long or problems with imagery. Reason for the status change: IMS Setup is pending."	This error is usually caused by a late 'Site End Date'. Walmart has supplied information that when an item has a site end date which is after the year 2049, an error is likely to be thrown, and the item will not be published.	To resolve this issue, you just need to manually change the site end date in the Walmart portal. Log in to your seller central. Use the search function to locate the SKU in question.  Click the link for the item to get into the edit options.  At the top of the screen, you will see three different header options: 'Item Content', 'Imagery & Media', and 'Offer'. Click the 'Offer' header. In the box labeled 'Site End Date', you just need to choose a new year. It is best practice to go as far as possible, so the recommended choice would be a date in 2049. Click 'Submit' in the bottom right corner to save your changes.
"Content: Ingestion status: SYSTEM_PROBLEM - There item cannot be published. Usually an error of this type must be resolved with the assistance of Marketplace Support. Reason for the status change: IP - Enhanced Vetting or Reason for the status change: Compliance - Pre-Owned Policy"	This error occurs when you are trying to publish an item that Walmart has placed selling restrictions on for 3rd party sellers	If you wanted to publish this particular item, you would need to reach out to Walmart Seller Support to get approval to sell the specific item. The "IP - Enhanced Vetting" reason is present because Walmart has decided to place the item on its restricted list. Open a case with Walmart by going to your Walmart Seller Support Portal and navigating to the Support tab. From there, Items/Inventory > My item is unpublished > scroll to the bottom and fill out the required information. In the description, make sure to include the SKU number of the item you wish to get published Open your case with Walmart and wait for a reply. If/when Walmart approves your account to sell the item, find the item in Quipt and change both the 'Content' and 'Price & Availability' statuses' to 'Pending Export' in order to re-send the data to Walmart.
"Content: Another product ID in the same seller/org contains the SKU [SB220Q-NEW]. As needed, perform a SKU override to change the value."	The UPC for your item is already in use for another item in your Walmart store, with a different SKU number	1. If the item already published with the same UPC, but a different SKU, exists in your Quipt, then find and merge to it 2. If the item already published with the same UPC, but a different SKU, doesn't exist in your Quipt, then copy the SKU from the rejection message (e.g. SB220Q-NEW) and paste it into the SKU Override field of the Walmart Feed. Change the status back to 'Pending Export' and hit 'Save' NOTE: Only use the SKU override option, or the merge to option, if the SKUs are the same condition.

Troubleshooting Tips

Generally speaking, you may see rejections that are not in the above table. When you do, there are a few good steps to take:

1. Find your item in Quipt. Then, below both the feed settings and related feeds, you will see 'History'. The history section will give you all sorts of useful insight into what could be going on with your item and how you might fix it, if the rejection message isn't helpful enough.
   • Start looking for the most recent 'Rejection' message- usually there will be a note, near that rejection, that is going to give you insight into why the item is not getting published.

1. If you see keywords in the notes that contain product ID, item ID or DATA ERR, look at the UPC or other product identifiers.
   • Typical UPC's are 12 digits in length, so if you used a pre-existing UPC when building your item initially, it may not be the correct length. If you used the 'Assign a UPC' button in Quipt while creating your item, then the UPC should be the correct length. When the UPC is an incorrect length, the channel will auto reject it, no matter how many times you re-toggle the feed.
2. If you see keywords in the notes like XML validation failed, then that almost always points to an issue with the way Quipt sends data. Create a request to make Quipt aware of the SKU and issue that you are dealing with.
3. If you see an error like this: "Content: Reason for the status change: IMS Setup is pending", this is usually a good indication that there is an internal issue going on with Walmart. After you have confirmed that the site end date is valid (see above), then you will want to open a case with Walmart Seller Support to get some assistance in the resolution of this issue.